Refund Policy
Please read this policy before placing an order. It applies to all digital services purchased from Gerenis.
  • DIGITAL SERVICES
  • 1.1 Gerenis provides digital services. Once an order has been accepted for processing or delivered, it may not be refundable because the service has already started or been completed.
  • 1.2 The customer is responsible for checking the selected service, quantity, profile URL and other order details before payment.
  • SERVICE PROBLEMS
  • 2.1 If a service cannot be delivered because of a technical problem on our side, contact support as soon as possible.
  • 2.2 After reviewing the order, Gerenis may provide a replacement, correction or refund where appropriate.
  • REFUND REQUESTS
  • 3.1 A request must include the order number and a description of the problem.
  • 3.2 Send refund requests to [email protected]. Chargebacks submitted without contacting support may result in order cancellation and account restrictions.